Innovu is committed to the security and integrity of Customer information within Innovu’s Cloud Solutions. Innovu uses industry best-practice security measures to protect against the loss, misuse or alteration of the information under our control. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, Innovu has put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect within the Innovu Cloud Solutions. These measures include the following:

• Multiple level firewalls to segregate and secure network segments based on system roles.
• Use of server-side and client-side digital certificates
• Role-based administrative access policies and procedures
• Comprehensive in-house performance and security monitoring and auditing
• Intrusion detection and analysis
• Detailed security policy, processes and procedures
• Detailed Protected Health Information (PHI) policy, processes and procedures
• Security and data privacy auditing performed by outside consulting agencies

To provide for the availability of service and information within Innovu Cloud Solutions, Innovu implements the following components:

• A disaster recovery plan
• Detailed backup strategy and secure off-site storage
• High availability clustered database servers
• Redundant systems, power supplies, and network connections
• Service level agreements with service providers to guarantee service levels
• Comprehensive change management and testing policies
• 10-hour x 5-day per week support staff for Severity Level 1 issues.

Innovu maintains detailed Information Security and Protected Health Information (PHI) documentation that explains the in-depth, internal policies, process and procedures that are in use. These documents are available by request to customers with a signed Master Agreement or pursuant to a separate non-disclosure agreement and Business Associate Agreement.

If you have any concerns regarding any of the above information please contact Innovu Customer Support Services.

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