Innovu will (a) make the Innovu Cloud Solutions available to pursuant to the Master Agreement, including applicable Addendums and the applicable Order Forms, (b) provide our Standard Support Plan for the Innovu Cloud Solutions at no additional charge, and/or upgraded support for an additional fee, and (c) use commercially reasonable efforts to make the Innovu Cloud Solutions available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which Innovu shall give at least 8 hours electronic notice and which Innovu shall schedule, to the extent practicable, during the weekend hours between 6:00 pm Friday and 3:00 am Monday Eastern time), and (ii) any unavailability caused by circumstances beyond our reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving Innovu employees), Internet service provider failure or delay, Amazon Web Services failure or delay, or denial of service attack.